The General Product Safety Regulation (GPSR) is a new European law that came into effect on December 13, 2024. It regulates the safety of consumer products sold in the European Union and Northern Ireland.

Regrettably, the steps necessary to sell to the EU and Northern Ireland now include appointing an (expensive) 'authorised representative', which is currently not viable for my small business.

As a result, customers based within the EU and Northern Ireland can no longer place orders at this time. Hopefully this will change soon!

I sincerely apologise for this restriction.

svvart.com is based in the UK.

All orders are dispatched via Royal Mail within 1-2 weeks of purchase. Once dispatched, your order cannot be altered, exchanged or cancelled.

All artwork featured on this site belongs to SVV ART and must not be copied, reproduced or shared.

_______________________

Delivery time estimates:

Royal Mail 2nd Class: approx 3-5 working days

Royal Mail Tracked 24: approx 1-2 working days

Royal Mail International Tracked: approx 1-3 weeks

_______________________

Tracking your order:

Tracking information can be found within your shipping confirmation email.

If you cannot find this email please contact me!

_______________________

Shipping restrictions:

We currently ship to all countries except: Ireland & Israel. This is due to a significant number of automatic customs rejections.

_______________________

Customs & Import:

Customs, duties and import taxes (VAT/GST) may apply to international orders outside of the United Kingdom. The buyer is responsible for any costs incurred.

International customs checks can cause delays. SVV ART is not responsible for any delays after dispatch.

_______________________

Returns:

It is the customer's responsibility to ensure that their order has the correct shipping address.

If your order has been returned to sender you will be automatically refunded the cost of your goods. Shipping costs will not be refunded.

We do not accept refunds/returns on orders that were delivered with the exact items as ordered or have no damage. Please be sure of your purchase before placing an order.

If the item(s) you have received are damaged/incorrect/missing please contact me immediately with photos and your order number.

_______________________

Order Help:

Please contact us as soon as possible if you require assistance with your order. Once dispatched, your order info and contents cannot be altered, exchanged or cancelled.

Once dispatched, SVV ART is not responsible for lost / delayed mail.

If your order is damaged, not up to expectations or is missing an item please send us an email that includes your name, order number and any relevant photos.

Please note: we do not offer refunds, replacements or compensation for accidental damage or loss.